BOOKING TERMS & CONDITIONS:

Thank you for choosing ZANMOVES as your trusted travel partner. We are dedicated to providing you with exceptional travel experiences and ensuring your journey is smooth and enjoyable. Before making a booking with us, you must ensure that you have carefully read and understood the following terms and conditions that govern our services. We are at your disposal to answer any questions you may have.

ZANMOVES TERMS & CONDITIONS:

1. The Contract: The contract between ZANMOVES (we/us) and the Client includes all persons named on the booking form. The person signing the booking form warrants that they have full authority on behalf of all the persons whose names appear thereon and confirms that all such persons are fully aware of and accept these conditions.

2. Prices & Surcharges: ZANMOVES reserves the right to increase the tour cost at any time, even after the booking to consider the following items: Government actions such as taxes; Currency fluctuations; Transportation costs (including the cost of fuel); Food increases; Airport charges or any other increase that is beyond our control.

3. Booking & Confirmations: A deposit of 25% per person is required to confirm a booking (non-refundable deposit). Full payment or balance must be paid 6 weeks before the tour departure date. As soon as we receive the full payment, we will send you an e-mail reconfirming your booking. Full payment is due if the booking is made 6 weeks or less before departure. If full payment or the balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled.

4. Cancellations by the Client: Any cancellation by a client must be made in writing to and be acknowledged by ZANMOVES in writing. The date on which ZANMOVES or its travel consultants receive the request to cancel will determine the cancellation fees applicable: 61 days or less before the trip – a non-refundable deposit; 60-50 days – we will retain 40% of the trip cost; 50-40 days – we will retain 70% of the trip cost; 40 days or less – we will retain 100% of the trip cost.

4.1 Cancellations by ZANMOVES: Whilst we always endeavor to avoid cancellations, we reserve the right to cancel your holiday if you don’t comply with your duty to pay the travel sum, fail to comply with local laws/regulations, or if behavior is deemed dangerous or distressing to others. In such cases, ZANMOVES may terminate arrangements without liability or refund.

5. Client’s personal information: To confirm and guarantee arrangements, ZANMOVES requires full payment. All required client details (full name, passport info, DOB, etc.) must be submitted no later than six weeks prior to departure. Failure to provide complete details within this timeframe will result in an administrative fee or cancellation of the booking.

6. Changes, Liability & Force Majeure: ZANMOVES may modify itineraries due to prevailing local conditions. We shall not be held liable for delays or failures arising from unforeseen events beyond our control (Force Majeure), such as political unrest, border closures, weather, or natural disasters. Alternative arrangements of comparable value will be provided where possible, but no monetary compensation shall be made for such changes.

7. Amendments by the client: Any request to modify a confirmed itinerary after the issuance of a Travel Invoice will be subject to a change fee of USD 39, plus any third-party supplier charges. Requests must be submitted at least six weeks prior to departure and are subject to availability.

8. Booking transfers: If a member of the party is unable to travel, the booking may be transferred to another individual subject to approval, written notice six weeks prior, and an administrative fee plus supplier costs.

9. Medical Conditions & Special Requirements: Clients must inform ZANMOVES in writing at the time of booking of any medical conditions, pregnancy, or disabilities. We reserve the right to decline participation for safety risks (e.g., pregnancy beyond 24 weeks). Special requests like dietary needs will be accommodated where possible but do not form part of the contractual agreement.

Children & Age policy: Clients aged 18+ are considered adults. Minors under 18 must be accompanied by an adult (ratio: 1 adult per 2 children). Minimum age for standard tours is 12 years; for family tours, it is 5 years.

10. Travel Documentation & Health Requirements: Clients are responsible for ensuring they possess a valid passport, visas, permits, and required vaccinations. ZANMOVES accepts no liability for the client’s failure to comply with entry or health requirements.

11. Fitness to Travel & Right of Refusal: Clients must ensure they are medically fit for the itinerary. ZANMOVES reserves the absolute right to decline any booking or remove a client whose behavior or health compromises the safety or comfort of the group.

12. Compliance with Local laws: All participants must comply with the laws and regulations of the United Republic of Tanzania. Failure to do so releases ZANMOVES from all obligations and liabilities.

13. Medical Disclosure & Safety Requirements: Failure to disclose relevant medical information may result in exclusion from the tour and forfeiture of payments. Clients must also disclose if they are unable to swim for boat-based excursions.

14. Travel Insurance: ZANMOVES strongly recommends comprehensive travel insurance. Proof of insurance must be provided 15 days prior to departure. Alternatively, clients may sign an affidavit assuming full responsibility for any unfortunate circumstances.

15. Flights & Airline Services: ZANMOVES does not provide flight booking services and is not responsible for airline schedules, delays, or cancellations.

16. Client’s responsibility: Clients must accept the authority of ZANMOVES staff. No refunds will be issued for unused services once the tour has commenced. Clients must ensure all personal belongings are secured.

17. Our responsibility: ZANMOVES acts solely as an intermediary between clients and third-party providers. We are not liable for injury, loss, or damage caused by these providers or by events beyond our control, such as flight rescheduling or technical issues.

18. Complaints & Claims Procedure: Complaints must be reported immediately to the tour leader to allow for prompt resolution. If unresolved, a formal written complaint must be submitted via email to Info@zanmoves.com within 28 days of trip completion.

19. Use of Images & Client Feedback: By participating in tours and trips, clients consent to the use of photographs or videos taken during the tour for promotional purposes. Clients who prefer not to be featured must notify ZANMOVES in writing prior to the tour.

20. Data protection & Privacy policy: Personal information will be used solely for arranging travel services and shared only with necessary third-party suppliers. By proceeding with a booking, the client confirms they have understood and agreed to all terms and conditions.